FAQ

A freight forwarding commissioner is a licensed professional who organises and coordinates the transport of goods on behalf of their clients. Unlike a simple agent, the commissioner acts in their own name and is responsible end-to-end for the shipment. My Way Logistics is a licensed commissioner, which allows us to handle your entire logistics operation: choice of carriers, documentary management, customs clearance and final delivery.

My Way Logistics operates in more than 120 countries worldwide. Based in the cargo zone of Paris-Charles de Gaulle airport, we are particularly active on the Europe-Africa, Europe-Asia and Europe-Americas corridors. We also have specific expertise in post-Brexit trade with the United Kingdom, through our offices in Calais and Boulogne-sur-Mer.

Our teams are available Monday to Friday from 8am to 6pm, and Saturday from 8am to 12pm. For urgent air freight operations, our customs service is available 7 days a week. Outside opening hours, you can contact us via the online form and we will reply within 2 working hours.

You can request a quote directly via our online contact form, accessible from the 'Contact' menu. Indicate the nature of your goods, origin and destination, estimated weight and volume, and desired shipping date. Our team will reply within 2 hours with a detailed pricing proposal. The quote is entirely free and without obligation.

Yes. My Way Logistics is AEO (Authorized Economic Operator) certified, a European certification that attests to our customs reliability and allows us to accelerate procedures for our clients. We are also a certified member of IATA (International Air Transport Association), which guarantees us privileged access to global airline networks and requires us to comply with the strictest international standards.

Air freight transit times vary by destination. For Europe, allow 1 to 2 days. For Africa and the Middle East, 2 to 4 days. For Asia, 3 to 5 days. For the Americas, 2 to 4 days. These are indicative times and may vary depending on flight availability, customs formalities at destination and any regulatory constraints. For urgent shipments, we offer express solutions with boarding priority.

The air freight rate is calculated on the basis of the chargeable weight, which is the higher of the actual weight and the volumetric weight (length × width × height in cm, divided by 6,000). For example, a crate weighing 100 kg measuring 120 × 80 × 100 cm will have a volumetric weight of 160 kg — this is the weight that will be charged. Additional surcharges apply: fuel surcharge, security surcharge, and handling fees.

Certain goods are subject to strict restrictions in air freight under IATA DGR (Dangerous Goods Regulations). These include: lithium batteries (regulated), flammable and explosive materials, certain compressed gases, and corrosive and toxic products. Other goods may be transported under conditions with specific documentation. Our team advises you on feasibility and the necessary steps before each shipment.

Yes, this is one of our specialities. We handle air transport for all categories of perishables: fresh produce, frozen goods, pharmaceuticals, cut flowers, and live animals. Our teams coordinate isothermal packaging, cold storage while awaiting boarding, flight prioritisation and refrigerated delivery at destination. We have positive and negative cold storage facilities in the CDG cargo zone.

An approved agent is a freight forwarder recognised by air security authorities to deliver goods directly into the hold without systematic inspection at the airport. This status is granted after audit and attests to the security level of our internal procedures. For your clients, this translates into faster boarding times and increased reliability for your air shipments.

FCL (Full Container Load) refers to hiring an entire container — 20 feet (approximately 28 m³) or 40 feet (approximately 58 m³) — exclusively for your goods. This is the most suitable solution from 15 m³ of goods onwards. LCL (Less than Container Load) is groupage: your goods share a container with other shippers, and you only pay for the volume you occupy. This is ideal for small volumes, with a slightly longer lead time due to consolidation and deconsolidation operations.

Sea freight transit times vary significantly by destination. For West Africa, allow 10 to 20 days. For South-East Asia, 25 to 35 days. For the US East Coast, 12 to 18 days. For South America, 20 to 30 days. These times are port-to-port and may be extended by customs clearance at destination and final delivery.

A complete sea freight file generally includes: the commercial invoice, packing list, bill of lading, certificate of origin if required, sanitary or phytosanitary certificates for foodstuffs, and the export customs declaration. Depending on the destination and nature of the goods, additional documents may be required. My Way Logistics manages all of this documentation for you.

Yes. We have an operational presence at the ports of Calais and Boulogne-sur-Mer, which allows us to efficiently manage cross-Channel flows, particularly Brexit-related operations. We handle import and export customs formalities, handling and port storage.

Incoterms (International Commercial Terms) are standardised rules that define the allocation of costs, risks and responsibilities between buyer and seller in an international transaction. The most common are EXW (seller makes goods available at their premises), FOB (seller delivers on board the vessel), CIF (seller pays freight and insurance to the port of destination) and DDP (seller takes full responsibility to final delivery). The choice depends on your ability to organise transport and your knowledge of local regulations. Our teams advise you on the most appropriate Incoterm for each operation.

AEO (Authorized Economic Operator) certification is issued by European customs to economic operators who meet strict criteria of customs reliability, financial solvency and security of facilities. By using My Way Logistics, you indirectly benefit from this status: reduced customs checks, accelerated procedures, simplified clearance and priority processing for both imports and exports.

On arrival of your goods in France, our customs department files an Import Customs Declaration (DAI) with the customs authorities. This declaration covers the value of the goods, their tariff classification (customs code), their origin and destination. Import duties and VAT are calculated on this basis and then paid. As an AEO operator, we benefit from a simplified procedure that reduces clearance times.

Yes. Certain products require specific authorisations to be imported into France and the European Union: import licences, CITES certificates for protected species, health approvals for goods of animal origin, phytosanitary certificates for plants. Our customs department identifies the applicable requirements for your goods and manages the obtaining of these documents ahead of shipment.

Since 1 January 2021, the United Kingdom is a third country to the European Union. All commercial exchanges with the UK are now subject to customs formalities: export declaration on the French side, import declaration on the British side, payment of customs duties under the EU-UK trade agreement, and veterinary and phytosanitary controls for food products. My Way Logistics has a specialist Brexit team operating from Calais and Boulogne to manage these flows smoothly.

My Way Logistics handles all categories of perishable products: fresh fruit and vegetables, meat and seafood, dairy products, cut flowers, pharmaceuticals and vaccines, as well as live animals (poultry, day-old chicks, hatching eggs). We have positive (0°C to +5°C) and negative (< -18°C) cold storage facilities in the CDG cargo zone.

The cold chain is guaranteed at every stage: isothermal packaging or refrigerated containers at origin, cold storage while awaiting boarding, transport in refrigerated hold or with cooling elements depending on flight duration, and refrigerated vehicle delivery at destination. We equip sensitive shipments with onboard temperature probes allowing real-time monitoring and delivery of a temperature report upon arrival.

The import of poultry products into the EU is subject to strict veterinary controls. It requires an official health certificate issued by the competent authorities of the country of origin, compliance with EU requirements on animal welfare and food safety, and an inspection at a Community Entry Point (CEP). My Way Logistics specialises in these procedures and coordinates all steps with the veterinary services.

Yes. My Way Logistics handles live animal transport, in particular poultry (day-old chicks, breeders), hatching eggs and pets. We strictly comply with IATA LAR (Live Animals Regulations) and international health requirements. Each shipment is carefully prepared: veterinary documentation, coordination with quarantine services, and monitoring during transit.

As soon as your shipment is confirmed, you receive a unique tracking number in the format MWL-XXXX-XXXXXX. You can enter this number directly on the Tracking page of our website to get the real-time position and status of your shipment. As a registered client, your client area gives you access to the complete history of all your shipments, associated documents and automatic alerts at each key stage.

In the event of an anomaly (delay, damage, customs dispute), immediately contact your dedicated My Way Logistics contact by phone or via the ticket system in your client area. Our team responds within the hour and implements the necessary corrective measures. In the event of confirmed damage, we assist you with the declaration procedures with the insurance and the responsible carrier.

Yes. We offer all-risks insurance for your goods, covering damage, loss and average during transport. This insurance is optional and complements the carrier's limited liability (which generally only covers part of the actual value of the goods). We strongly recommend activating it for any high-value shipment or fragile goods.

You can create your client area directly from the 'Client access' button at the top of our website. After validation of your registration by our sales team, you will have access to your personalised dashboard: real-time tracking of your shipments, downloading your transport documents, history of your operations and a ticket system to contact our team.